Trainer Jargon
Quote:
“Among Trainer’s most unique attribute is the fact that it has its own vocabulary! If you know how to speak Trainer’s language, you can easily stay up-to-date and contribute more to the team and across your accounts.”
What is This Section About?
This section of Trainer University describes the different verbiage Trainer uses on a daily basis.
Why is This Section Important?
Understanding what is being said around the office will help make you a more effective communicator with both internal colleagues and external clients and partners.
Trainer has developed several key terms and acronyms that are used regularly around the office. Adopting is vocabulary will enable you to communicate and collaborate with teammates more effectively – ultimately saving time.
Trainer U – Trainer University. Trainer U is a phrase that is used around the office when referring to the Trainer University Handbook.
Crazy Good Client Sat – Crazy Good Client Satisfaction. This is a phrase that is used when Trainer refers to a client’s satisfaction with Trainer – and we have an internal goal to retain all clients for at least 2.5 years. Trainer aims to always have Crazy Good Client Sat, and every month we compile all of the compliments from each account and share with the team. The team then votes and the winning account team receives a free lunch on Trainer!
EOD – End of Day. This is used a lot in emails when teams discuss deadlines internally and with clients. In general, our in-office workday ends at 5:30 PM PT; however, many employees work later, often working from home late at night so it’s important to request an exact time in many instances so all parties are clear when an item will be delivered.
EOW – End of Week. This is also used in emails and is used in the same context as EOD. Trainer uses this phrase internally and with the client when discussing deadlines on projects. In most cases, this refers to EOD Friday; but again, the more specific you can be in your request, the better, as it reduces the chance for miscommunication or misaligned expectations – especially with clients.
EOM – End of Month. This is also used a lot in emails when referring to deadlines on projects internally and with the client. This is also an abbreviation for End of Month summaries, which are monthly recaps that are required on each account by the 5th of every month. These EOM Summaries include all activities, deliverables and results on accounts during the month.
COB – Close of Business. This is also used a lot in emails when discussing deadlines. Trainer and clients will use this when referring to deadlines. Close of Business would be having a project due by the end of a Trainer’s business day, 5:30 PM PT; but as mentioned above related to EOD, you are often better off making a more specific request (with the exact time) to prevent any misunderstandings – whether communicating internally with colleagues or externally with clients.
RFP – Request For Proposal. This is a common business term, and at Trainer, it most commonly refers to prospects who send a request to Trainer to create a proposal as part of their screening process to secure a new PR agency to represent them.
SOW – Scope of Work OR Statement of Work. This is a common business term, and at Trainer, it most commonly is referred to in the PR Plan during the new business process (when Trainer goes about courting and securing new clients). If a client has questions or would like to see the PR Plan, they will normally refer to this as SOW.
OTL – Out to Lunch. This is usually used on everyone’s Skype status. When an employee goes out to lunch, they will put OTL as their status. This is how you know if someone is not in the office and won’t be for the next 15 minutes to an hour.
OOO – Out of Office. This is mainly used in email prior to someone not arriving to work or when he or she goes on vacation. This will also be used on someone’s Skype status. From time to time, employees will take a longer lunch to attend private appointments. If that is the case, the employee will say OOO instead of OTL.
PTO – Paid Time Off. This is used when an employee is taking a vacation. This is when full-time employees have compiled a certain amount of hours to take a day (or more) off that is paid.
“Among Trainer’s most unique attribute is the fact that it has its own vocabulary! If you know how to speak Trainer’s language, you can easily stay up-to-date and contribute more to the team and across your accounts.”
What is This Section About?
This section of Trainer University describes the different verbiage Trainer uses on a daily basis.
Why is This Section Important?
Understanding what is being said around the office will help make you a more effective communicator with both internal colleagues and external clients and partners.
Trainer has developed several key terms and acronyms that are used regularly around the office. Adopting is vocabulary will enable you to communicate and collaborate with teammates more effectively – ultimately saving time.
Trainer U – Trainer University. Trainer U is a phrase that is used around the office when referring to the Trainer University Handbook.
Crazy Good Client Sat – Crazy Good Client Satisfaction. This is a phrase that is used when Trainer refers to a client’s satisfaction with Trainer – and we have an internal goal to retain all clients for at least 2.5 years. Trainer aims to always have Crazy Good Client Sat, and every month we compile all of the compliments from each account and share with the team. The team then votes and the winning account team receives a free lunch on Trainer!
EOD – End of Day. This is used a lot in emails when teams discuss deadlines internally and with clients. In general, our in-office workday ends at 5:30 PM PT; however, many employees work later, often working from home late at night so it’s important to request an exact time in many instances so all parties are clear when an item will be delivered.
EOW – End of Week. This is also used in emails and is used in the same context as EOD. Trainer uses this phrase internally and with the client when discussing deadlines on projects. In most cases, this refers to EOD Friday; but again, the more specific you can be in your request, the better, as it reduces the chance for miscommunication or misaligned expectations – especially with clients.
EOM – End of Month. This is also used a lot in emails when referring to deadlines on projects internally and with the client. This is also an abbreviation for End of Month summaries, which are monthly recaps that are required on each account by the 5th of every month. These EOM Summaries include all activities, deliverables and results on accounts during the month.
COB – Close of Business. This is also used a lot in emails when discussing deadlines. Trainer and clients will use this when referring to deadlines. Close of Business would be having a project due by the end of a Trainer’s business day, 5:30 PM PT; but as mentioned above related to EOD, you are often better off making a more specific request (with the exact time) to prevent any misunderstandings – whether communicating internally with colleagues or externally with clients.
RFP – Request For Proposal. This is a common business term, and at Trainer, it most commonly refers to prospects who send a request to Trainer to create a proposal as part of their screening process to secure a new PR agency to represent them.
SOW – Scope of Work OR Statement of Work. This is a common business term, and at Trainer, it most commonly is referred to in the PR Plan during the new business process (when Trainer goes about courting and securing new clients). If a client has questions or would like to see the PR Plan, they will normally refer to this as SOW.
OTL – Out to Lunch. This is usually used on everyone’s Skype status. When an employee goes out to lunch, they will put OTL as their status. This is how you know if someone is not in the office and won’t be for the next 15 minutes to an hour.
OOO – Out of Office. This is mainly used in email prior to someone not arriving to work or when he or she goes on vacation. This will also be used on someone’s Skype status. From time to time, employees will take a longer lunch to attend private appointments. If that is the case, the employee will say OOO instead of OTL.
PTO – Paid Time Off. This is used when an employee is taking a vacation. This is when full-time employees have compiled a certain amount of hours to take a day (or more) off that is paid.